Delivery

We aim to dispatch orders received before 12.00pm Monday to Friday on the same working day. Please allow 1–4 working days for delivery.

We use Royal Mail Tracked 24 for our standard UK delivery service. Royal Mail aims to deliver Tracked 24 parcels on the next working day following dispatch, but this is not a guaranteed next-day service.

We do not dispatch on Bank Holidays and are closed between Christmas and New Year. Deliveries may take longer during particularly busy periods, including the run-up to Christmas, or where Royal Mail services are disrupted.

Please allow additional delivery time for the Channel Islands, Highlands and Islands.

Standard UK Delivery

Orders up to £49.99: £4.80 including VAT.

Orders of £50.00 or more: FREE standard delivery.

UK Express Delivery

In some circumstances we may be able to send your order using Royal Mail Special Delivery by 1pm. Availability depends on the items ordered, stock availability and parcel weight.

Please call us on 01702 599036 before ordering if you require this service.

Delivery Outside the United Kingdom

Unfortunately, we are not currently able to dispatch orders outside the United Kingdom.

Payment and Pricing

We accept payment by the payment methods displayed at checkout.

All prices are shown in pounds sterling (GBP) and include VAT where applicable.

Prices may change from time to time. Any price change will not affect an order that we have already accepted.

Returns

Please note that different returns policies apply to items purchased online and items purchased in our Leigh-on-Sea shop.

Online Purchases

When buying online, you have the right to change your mind and cancel your purchase within 14 days of receiving your order.

To cancel, please email sales@dancelandatdalbys.co.uk within those 14 days and let us know that you wish to return your order. You then have a further 14 days to return the goods to us.

For change-of-mind returns, you are responsible for the cost of returning the goods. We recommend using a tracked service as the goods remain your responsibility until they reach us.

You may examine and try on an item as you would reasonably be able to do in our shop. Please handle items carefully and, where possible, return them with their original packaging and labels.

If an item has been handled beyond what is reasonably necessary to examine it, resulting in marks, wear, damage or a reduction in its value, we reserve the right to make an appropriate deduction from the refund.

Where a refund is due, we will refund the price paid together with the cost of our standard delivery service, where applicable. If you selected a more expensive or express delivery service, we are not required to refund the additional delivery cost.

Refunds will be made to the original payment method. We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

Items Excluded from Change-of-Mind Returns

For health and hygiene reasons, sealed items such as tights and underwear cannot be returned once the seal or packaging protecting the item for hygiene purposes has been opened, unless the item is faulty.

Items made to your individual specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind.

An item is not excluded from our online returns policy simply because we have specially ordered a standard product, size or colour for you.

These exclusions do not affect your rights where goods are faulty, damaged or incorrectly supplied.

Purchases Made In Store

Our in-store returns policy is different from our online returns policy.

For items purchased in our Leigh-on-Sea shop, we are happy to offer an exchange, gift voucher or store credit within 28 days of purchase, provided the item is returned in its original condition with proof of purchase.

We do not offer cash or card refunds for in-store purchases where you have simply changed your mind.

Sale items, personalised items and gift cards are excluded from our voluntary in-store change-of-mind returns policy.

For health and hygiene reasons, tights, underwear and similar sealed hygiene-sensitive items cannot be exchanged once opened.

None of the above affects your statutory rights if an item is faulty, not as described or not fit for purpose.

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged or we have sent you the wrong item, please contact us at sales@dancelandatdalbys.co.uk.

Your rights in relation to faulty or incorrectly supplied goods are separate from our change-of-mind returns policies above. Depending on the circumstances, you may be entitled to a refund, repair or replacement in accordance with the Consumer Rights Act 2015.

Where we have supplied a faulty, damaged or incorrect item, we will cover reasonable return postage costs.

Returning an Item

Please include your order number or proof of purchase and your contact details with your return and send it to:

Danceland at Dalbys
Website Returns Department
195 Leigh Road
Leigh-on-Sea
Essex
SS9 1JE

Nothing in this policy affects your statutory rights as a consumer.